Privacy Policy – How DG33 Protects Your Personal Data

01 Who We Are

DG33 is an online gaming and sports betting platform operating at dg33.net. When this privacy policy refers to "dg33", "we", "us", or "our", it means the dg33 platform and the team responsible for operating it. DG33 is the data controller for all personal information collected through the platform, meaning we are responsible for deciding how and why your data is used.

If you need to contact us about your data or this privacy policy, you can reach us at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.

02 Data We Collect

DG33 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers. Here is a breakdown of what we collect and why:

DG33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

DG33 uses your personal data only for the purposes described in this policy. We do not use your data for anything that isn't listed here, and we do not sell your data to advertisers or data brokers under any circumstances.

• Account management — to create and maintain your dg33 account, verify your identity, and process your login.
• Payment processing — to handle deposits and withdrawals via bKash, Nagad, and other supported payment methods.
• Platform security — to detect and prevent fraud, money laundering, and unauthorised account access.
• Customer support — to respond to your questions, complaints, and account requests.
• Responsible gaming — to monitor gameplay patterns and enforce any limits or exclusions you have set.
• Legal compliance — to meet our obligations under applicable laws, including anti-money laundering and KYC requirements.
• Platform improvement — to analyse how players use dg33 and make the platform better over time.
• Communications — to send you account notifications, security alerts, and (where you have opted in) promotional messages about dg33 offers.

04 Legal Basis for Processing

DG33 processes your personal data on the following legal grounds:

• Contract performance — processing necessary to operate your account and deliver the services you signed up for.
• Legal obligation — processing required to comply with anti-money laundering laws, KYC regulations, and other applicable legal requirements.
• Legitimate interests — processing carried out to protect the security of the platform, prevent fraud, and improve our services, where those interests are not overridden by your rights.
• Consent — processing based on your explicit opt-in, such as receiving promotional communications. You may withdraw consent at any time.

05 Sharing Your Data

DG33 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors — we share necessary financial data with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification services — we may share identity documents with third-party KYC providers to verify your identity as required by law.
• Technology providers — we use trusted third-party services for platform hosting, analytics, and customer support tools. These providers process data only on our instructions and are contractually prohibited from using it for their own purposes.
• Legal authorities — we will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the safety of our players and platform.
• Business transfers — in the event of a merger, acquisition, or sale of the dg33 platform, your data may be transferred to the new operator. You will be notified of any such transfer in advance.

All third parties who receive your data from dg33 are required to handle it securely and in accordance with applicable data protection standards.

06 Data Retention

DG33 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• Support communications — retained for three years from the date of the last communication.
• Technical and usage data — retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required, dg33 deletes or anonymises it securely. You may request early deletion of your data where there is no legal obligation to retain it — see the Your Privacy Rights section below.

07 How We Keep Your Data Secure

DG33 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and the dg33 platform is encrypted using TLS (Transport Layer Security).
• Sensitive data such as passwords and payment details is stored using industry-standard encryption and hashing techniques.
• Access to personal data within the dg33 team is restricted on a need-to-know basis. Staff with access to player data are trained in data protection obligations.
• Two-factor authentication is available for all player accounts and is strongly recommended.
• DG33 conducts regular security reviews and vulnerability assessments of the platform.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your dg33 account has been compromised, please contact [email protected] immediately so we can take action to protect your account.

08 Your Privacy Rights

As a dg33 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

09 Cookies and Tracking

DG33 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Here is what we use and why:

• Essential cookies — required for the platform to function. These handle your login session, security tokens, and basic platform preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies — help us understand which parts of the platform are most used and where players encounter problems. This data is aggregated and anonymised.
• Preference cookies — remember your settings such as language preference and notification choices.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core dg33 platform. DG33 does not use third-party advertising cookies or share cookie data with ad networks.

10 Children and Minors

DG33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on the platform, we will immediately close the account, delete all associated data, and return any deposited funds to the payment source.

If you believe a minor has registered on dg33, please contact us immediately at [email protected] so we can take action.

11 Changes to This Policy

DG33 may update this privacy policy from time to time to reflect changes in the platform, applicable law, or the way we handle data. When we make changes:

• The updated policy will be published on this page with a revised "Last Updated" date.
• For significant changes that affect your rights, we will notify you by email or via an in-platform notification before the changes take effect.
• Continued use of the dg33 platform after the effective date of any update means you accept the revised policy.

We recommend checking this page periodically so you are always aware of how dg33 handles your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way dg33 handles your personal data, please get in touch:

• Email: [email protected] — we aim to respond to all privacy enquiries within 72 hours.
• Live chat: available 24/7 directly within the dg33 platform.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.